Privacy Policy

Bartlett Implants and Dentures respects your privacy and is committed to protecting the personal information you provide when using our website, contacting our office, requesting information, or scheduling an appointment.

This Privacy Policy explains the types of information we may collect through our website, how we may use and disclose that information, and the choices available to you.

In this Privacy Policy, “Bartlett Implants and Dentures,” “we,” “us,” and “our” refer to Bartlett Implants and Dentures.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through the Bartlett Implants and Dentures website and related online interactions.

It generally applies to information submitted through:

• Website contact forms
• Appointment request forms
• Online enquiries
• Website communications
• Cookies and similar technologies
• Website analytics and advertising technologies

Information collected as part of your dental treatment or patient relationship may be subject to additional healthcare privacy requirements and a separate Notice of Privacy Practices.

This Privacy Policy is not intended to replace any Notice of Privacy Practices that may apply to protected health information.

2. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information collected automatically when you use our website.

Information may include:

• First and last name
• Email address
• Phone number
• Appointment request details
• Preferred appointment information
• Insurance-related selections
• Financing-related selections
• Information included in messages or enquiries
• Other information you voluntarily provide

Please provide only information reasonably necessary for your enquiry or appointment request.

3. Health and Dental Information

Because Bartlett Implants and Dentures provides dental and healthcare services, information you provide may sometimes include information related to your dental or health needs.

Protected health information may be subject to additional protections under applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act of 1996, commonly known as HIPAA, where applicable.

Information related to your diagnosis, treatment, payment, healthcare operations, or patient records may be governed by our Notice of Privacy Practices rather than this website Privacy Policy.

Please avoid submitting highly sensitive health, medical, financial, or personal information through general website forms or ordinary email unless specifically requested by our office.

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, pixels, and similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time and date of visits
• Referring website
• General website interaction information
• Approximate geographic information derived from your device or IP address

This information helps us understand how visitors use our website and helps us improve website performance and functionality.

5. How We Use Your Information

We may use information collected through our website to:

• Respond to questions and enquiries
• Process appointment requests
• Contact you regarding appointment availability
• Confirm or manage appointments
• Provide information about our dental services
• Respond to financing or insurance enquiries
• Communicate with prospective and existing patients
• Provide customer and administrative support
• Improve our website and services
• Monitor website performance
• Understand how visitors interact with our website
• Measure marketing and advertising performance
• Protect our website from misuse, fraud, or security threats
• Maintain appropriate business records
• Comply with applicable legal, regulatory, and professional requirements

We may also use information for other purposes where permitted by law or with your authorization where required.

6. Appointment Requests

Submitting an appointment request through our website does not automatically confirm an appointment.

Our office may contact you by phone, email, text message, or another appropriate communication method to discuss your request and confirm availability.

An appointment is considered confirmed only after confirmation is provided by our office.

Website forms should not be used for dental or medical emergencies.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website traffic, and improve user experience.

Cookies are small files placed on your device when you visit a website.

Cookies and similar technologies may be used for:

• Essential website functionality
• Website performance
• Analytics
• User preferences
• Advertising measurement
• Conversion tracking
• Security

You may be able to disable or manage cookies through your browser settings.

Disabling certain cookies may affect the functionality or performance of parts of the website.

Where required by applicable law, additional cookie consent options may be provided.

8. Analytics and Advertising Technologies

We may use third-party analytics, measurement, and advertising technologies to better understand website performance and the effectiveness of our marketing.

These technologies may collect information such as:

• Pages visited
• Website interactions
• Browser information
• Device information
• Advertising interactions
• Referring sources

Third-party providers may process information in accordance with their own privacy policies.

We do not intend to provide protected health information to advertising or analytics providers unless such use is permitted by applicable law and appropriate safeguards are in place.

9. Email, Text Messages, and Other Communications

If you provide your contact information, we may use it to communicate with you regarding:

• Appointment requests
• Appointment confirmations
• Appointment reminders
• Dental services
• Administrative matters
• Billing or insurance-related matters
• Other communications related to your interaction with our practice

Where permitted by law and where appropriate consent has been obtained, we may also send promotional or informational communications.

You may opt out of promotional communications using the instructions included in those communications or by contacting us.

Opting out of promotional communications does not prevent us from sending important non-promotional communications related to appointments, treatment, billing, or other services you have requested.

Ordinary email and text messaging may not always be encrypted or completely secure. Please avoid sending highly sensitive information through these channels unless instructed by our office.

10. How We Share Information

We may share information where reasonably necessary with:

• Employees and authorized members of our practice
• Website hosting providers
• Technology providers
• Appointment and communication service providers
• Analytics providers
• Marketing and advertising service providers
• Security providers
• Insurance-related service providers
• Professional advisers
• Legal, accounting, compliance, or insurance professionals
• Healthcare providers where permitted or required for patient care
• Government authorities or regulators where required by law

We may also disclose information where necessary to protect our rights, patients, employees, website, or business operations.

We do not disclose information in a manner inconsistent with applicable privacy and healthcare laws.

11. Service Providers

We may use third-party companies to help operate our website and business.

These providers may assist with services such as:

• Website hosting
• Website maintenance
• Communications
• Scheduling
• Analytics
• Advertising
• Security
• Data storage
• Administrative support

These providers may receive information where reasonably necessary to perform services on our behalf.

Their handling of information may also be governed by their own privacy obligations and contractual requirements.

12. CareCredit and Third-Party Financing

Our website may provide information about CareCredit or other third-party financing options.

If you choose to visit or apply through an independent financing provider, information you provide directly to that provider is governed by the provider’s own terms and privacy practices.

Bartlett Implants and Dentures does not control:

• Financing approval decisions
• Credit eligibility
• Interest rates
• Promotional financing terms
• Account management
• Information submitted directly to independent financing providers

We encourage you to review the applicable financing provider’s privacy policy and terms before submitting personal information.

13. Third-Party Websites

Our website may contain links to websites operated by third parties.

These may include:

• Financing providers
• Mapping services
• Social media platforms
• Insurance-related websites
• Technology providers
• Other external resources

We are not responsible for the content, privacy practices, security, or availability of independent third-party websites.

Your use of third-party websites is subject to their own terms and privacy policies.

14. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, electronic communication, or information storage system can be guaranteed to be completely secure.

You should use care when submitting personal or sensitive information online.

15. Data Retention

We retain information for as long as reasonably necessary to:

• Fulfil the purpose for which it was collected
• Maintain appropriate business records
• Manage patient and administrative matters
• Meet healthcare recordkeeping requirements
• Meet legal and regulatory requirements
• Resolve disputes
• Protect our legal rights

Patient and clinical records may be subject to separate retention requirements under applicable healthcare laws and professional standards.

When information is no longer required, we may securely delete, destroy, or de-identify it where appropriate and permitted by law.

16. Your Privacy Choices and Rights

Depending on applicable law and the type of information involved, you may have certain rights regarding personal information maintained about you.

You may contact us to request:

• Access to certain information
• Correction of inaccurate information
• Updates to your contact information
• Changes to communication preferences

Certain requests may be subject to identity verification and legal or healthcare recordkeeping requirements.

Rights relating specifically to protected health information may be governed by our Notice of Privacy Practices and applicable healthcare laws.

17. Children’s Privacy

Our practice may provide dental services to children and families.

However, our website is not intended for children to independently submit personal information without the involvement of a parent, guardian, or other legally authorized person where required.

If you believe a child has submitted personal information through our website inappropriately, please contact us.

18. Do Not Use the Website for Emergencies

This website, including its contact and appointment forms, is not intended to provide emergency dental or medical assistance.

If you believe you are experiencing a serious or life-threatening medical emergency, call 911 or seek emergency medical assistance immediately.

For urgent dental concerns, contact our office directly.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website
• Our business practices
• Technology
• Privacy requirements
• Applicable laws and regulations

The date at the top of this page indicates when this Privacy Policy was last updated.

Updated terms will apply from the date they are published unless otherwise required by law.

20. Contact Us

If you have questions about this Privacy Policy or information submitted through our website, please contact:

Bartlett Implants and Dentures
981 South Route 59
Bartlett, IL 60103
Phone: (630) 528-1641